View Full Version : Any Resellers in the US???
rbolduc
05-10-2006, 06:28 PM
Hello All, Are their going to be any resellers in the US, a wartenna that costs $245 will be $67 shipping... for me in the US... Any Ebay Deals :)
Thanks
Reed
rafamous
05-10-2006, 06:34 PM
Hello All, Are their going to be any resellers in the US, a wartenna that costs $245 will be $67 shipping... for me in the US... Any Ebay Deals :)
Thanks
Reed
Ditto...
lonnie
05-10-2006, 08:14 PM
If you order more than one it not quite such a high price per unit. We have shipped a 25 pack for about $400 International Economy and fully insured.
Magician
05-11-2006, 10:45 PM
Is there any interest in setting up a US location for USA orders?
lonnie
05-12-2006, 09:28 AM
That is not up to me. It takes someone with cash and desire.
Is there any interest in setting up a US location for USA orders?
go.fast
05-12-2006, 10:10 AM
One of the problems with reselling wars, or anything like a war, is the warrantee.
As I was starting to get set up as a reseller for you, I took phone calls and emails from people who wanted to buy the boards and load them up with high powered cards and other cards besides the cm9.
It was clearly stated that cm9's were the only card to go in a war at that time and not to use high powered cards, but that didn't matter.
Anyone who resells a war has to be able to say NO warantee PERIOD.
The wrong power supplies, the wrong cards, the wrong mishandling of the boards all will cause issues. I don't know how anyone in their right mind can sell a product and warantee it to people who don't know what they are doing and are going to "experiment" and then claim defective.
I still believe you should get rid of the warantee in most cases and lower your price to refelect the no warrantee.
And I now understand why Trango required a credit card to send back a unit for repair.
George
go.fast
05-12-2006, 10:32 AM
Speaking of reselling, I am almost out again, is there any YSYL deals coming for the dual 266's?
George
lonnie
05-12-2006, 10:57 AM
We are in short supply for duals ourselves, so a sale to move even more is not in our best interest.
Speaking of reselling, I am almost out again, is there any YSYL deals coming for the dual 266's?
George
cal361
11-07-2006, 02:09 PM
Hate to bump an old thread but it seems like the right place to ask. Is there yet a reseller in the US?
I saw a nice new firmware that supports SNMP and I said to myself, "Self, now's the time to order." Then I noticed the shipping costs. Call me cheap, but I just can't bring myself to pay $50 in shipping.
I'm not going to order 25 units to get a break on shipping and $50 shipping is way too much to make any sense to me. I don't doubt it costs that much to ship, it just doesn't make financial sense to use this product as a client at nearly $265/unit at 10 units. If it shipped from the states, that would help.
Is this two day shipping that is being quoted?
bobbyc
11-07-2006, 02:20 PM
There was a recent thread about this, with lots of good info. Try searching... I'm out the door, otherwise I'd find it for ya :)
Bob C
kbldawg
11-22-2006, 12:41 PM
That is not up to me. It takes someone with cash and desire.
How much cash?
go.fast
11-25-2006, 07:25 PM
Lonnie will give you qty discounts. It will translate to lower cost per board shipping fees.
I was going to do this, but it was back in the very beginning.
Major concern for me is the support that goes with selling radios to those who don't really underrstand what they are doing and need help or fry their board plugging in the wrong power supply like a 24v"AC" instead of DC and then claim it came that way.
It's easy if you could just sell the board with no warantee or expectation of support, but unfortunatly, I didn't feel it's as easy as all that.
I would however be interested in doing something with someone who wanted to buy continous qty purchasing, but even then Lonnie would have just as good of a price.
I would buy from a US supplier if it was possible.
I was looking at some shipping quotes similar to the 10 packs of wars we've received, and shipping half way across the country is not very much. A decent sized package weighing 20 lbs (where most the cost is at) shipped 2000 miles insured $2000. Is under $40, Fedex or UPS (insured at 4k is $12 more). Shipping one board would be around $10. But with the current situation buying anything other then 10 is dumb. If it wasn't for that i would own a few quad's instead of living with all duals.
The only thing i think of really is the gateworks boards are shipped US to Canada which costs more then the US. But in such quantity it's probably not too expensive. But then the return shipping adds up too. It all adds up.
It would just be nice to have someone closer, with faster shipping, more shipping options. More billing options. I don't care for a warranty other then if the flash dies or need it re-flashed, or physical defect. Theres probably a bit of opportunity in the sub 10 pack market.
ninedd
12-15-2006, 09:44 AM
Hi Guys. There is a new online store open now at www.BuyWispGear.com. We just are doing the WAR Boards with (or without) Radios for now. We have attractive introductory prices and affordable shipping - which is the two things people have been asking about mostly I think. We'll branch out into the RooTennas and other things later on, but want to focus on the WAR Boards themselves to start off with. If you have any questions, you can email orders @ BuyWispGear.com and we'll do our best to help you out. :)
zero10
12-22-2006, 07:15 AM
Inet, neither your web site or your profile state your location....
Are you finally the first reseller in the USA?
ninedd
12-22-2006, 10:42 AM
No, we're in Canada. However, we do Postal shipping and we do smaller quantities, so both will help somewhat. The two biggest things we kept hearing is the FexEx from Canada is too expensive, and that always buying everything 10 at a time is not allways practical. We can solve those two things. The downside is that we won't be really super fast, so you'll have to plan ahead a couple extra days. :)
ninedd
12-22-2006, 11:43 AM
I should have also mentioned, we do have a partner lined up on North Dakota that can ship from there. However, we're hesitant to order equipment and to stock stuff in the US before we see if there is any demand. :) It's really impossible to guage the demand there is for the product till we've been in it for a while I guess, so we'll see how orders go - and we'll go from there.
That sounds ok to me.
I know I'd have a lot more WAR stuff (well, I'd have tried sooner) if shipping weren't so high.
Not to mention, the wait is usually a week anyway. Even ground shipping from N Dakota would be faster... and way cheaper. It really hurts to pay $100 shipping and still wait around a week...
kbldawg
01-25-2007, 11:18 AM
I just spoke with an Electro-Comm sales Rep.
He had all sorts of questions about what we use and in what configuration, how many CPE..etc..etc.
The short of it is... Electro-Comm, or this one particuliar salesman, wants to start selling us StarV3/WAR products.
Is this going to happen? Are they going to be an authorized Valemount distributor?
any thoughts?
lonnie
01-25-2007, 01:33 PM
I have spoken to Tom Wright, the sales rep who is compiling the information and trying to determine the market potential. He still has to make the presentation to mangement but he seemed to be open to the concept and was pleased with the response he has had so far.
ninedd
01-25-2007, 01:34 PM
Hi. We have a Canadian AND a USA address. We ship products from North Dakota right now. Most products we can ship from the USA to USA destinations via UPS Ground or Air, with domestic rates and no import fees / duties / taxes / etc to worry about.
So, we ARE a a Reseller in the USA. :) If you want to email me from the www.BuyWispGear.com site, we can discuss your particular needs and we'd be happy to help you out.
The reseller page has been updated to indicate warehouse locations.
luke541
01-25-2007, 05:25 PM
If Electro-comm became a reseller would they be listed on your site as a Reseller?
I'm only curious as I have been talking to Valemount about becomming a reseller in the USA, but was told I could only sell Non-competative products. And that if I carried some of the certain products that electro-comm carries that I would not be allowed to carry your product.
I don't mean to stir things, but has the policy changed or?
lonnie
01-25-2007, 11:51 PM
A lot depends on track record and the business plan. I could not ever conceive of Electrocomm dropping their entire line to focus on my products. I am not stupid and neither are they. Many people have asked me to contact them so I have to take a look and maybe make some changes.
If Electro-comm became a reseller would they be listed on your site as a Reseller?
I'm only curious as I have been talking to Valemount about becomming a reseller in the USA, but was told I could only sell Non-competative products. And that if I carried some of the certain products that electro-comm carries that I would not be allowed to carry your product.
I don't mean to stir things, but has the policy changed or?
gunther_01
01-29-2007, 11:46 AM
Lonnie,
I would have to say, in my opinion. You are limiting yourselves by saying you can only sell our products. It may help a few of the team players, but not one company makes the best of everything. Last I looked on your store you carried antennas as well. That alone is a huge personal opinion matter for a WISP.
A retailer needs the choice if they plan to sell to any WISP. Not just a Star WISP.
Once again my opinion, and your preference.
lonnie
01-29-2007, 04:12 PM
Your opinion is valid, but when it comes to antennas opinion should have very little to do with the decision process.
I spend more than half of my day doing tech support (actually free consulting) for people who have chosen antennas and other items based on opinion or price. Their opinions cost them headaches and cost me time.
What we are proposing is to take opinion out of the equation and provide to the customer something that I know works, based on my technical background and the tests that we have done. We buy in quite large volumes so price really isn't an issue.
At this time I am not taking on general retailers and we are in fact building a team of StarWISP's. We'll never control the market, nor is that a goal, but we will have a team of resellers that know the product and how to use it. I see that as being a good thing.
I am quite aware that my way is not the only way, but I also know that my way works. I offer it to the many people who have found that their way does not work, or at least does not work as well as my way. There are those that have done it differently and it works, but we rarely see them here asking for help, do we?
My advice is to use what you know works and when you figure you know enough you can mx and match and modify the system. If it turns out that you did not know enough then at least you can fall back to the tried and true.
ninedd
01-31-2007, 11:38 AM
Hi. We have a Canadian AND a USA address. We ship products from our USA address now... we can ship from the USA to USA destinations via UPS Ground or Air, with domestic rates and no import fees / duties / taxes / etc to worry about.... So, we ARE a a Reseller in the USA. :) If you want to email me from the www.BuyWispGear.com site, we can discuss your particular needs and we'd be happy to help you out.Hi again. Just to put my 2 cents into the USA Reseller deal. We ARE a US reseller. We're shipping WARTennas to/from the USA all the time, and as a matter of fact we have a special on right now with Free Shipping on Complete WarTenna unit to USA (48), so shipping time / cost should not be a factor. :)
It's a limited time special, that you might miss out on if you wait to long. Sort of a 'You Sleep You Lose' sale.... Hmm... just doens't have the right ring to it... 'You Doze you Lose' sale... nope. Hmm... Well, you know what I mean. LOL.
rafamous
04-01-2007, 06:32 PM
Maybe I can get a response in here.
I have ordered 3 war2's 8 days ago from a reseller. The site said stock is available and still does. I have emailed the reseller twice with no response just to get an estimation on when the product might hit the road.
I just need an update so I know what to tell my customers when a backhaul will become more stable.
Anyone know how to get through to the resellers?
Thanks StarOS team for the great product - keep up the great work.
I am also having an issue with buywispgear.com. I have ordered 2 war4's complete with 4 cm9's. They processed my $1000.00 order a month ago, I go onto their site, and it says waiting on cm9's per valmount networks (backordered). I have tired to call, its either busy or no answer. Getting frustrated.
go.fast
04-03-2007, 12:20 AM
I'm going to cut the new guys some slack. They'll figure it out I'm sure.
I did get 25 war1's from the other guy today. I think he's got more..if anyones looking. His price is close enough.
The one thing I want to advice them, is answer the phone. Or at least have voice mail, messenging would be nice.
rbolduc
04-03-2007, 06:25 AM
I'm going to cut the new guys some slack. They'll figure it out I'm sure.
I did get 25 war1's from the other guy today. I think he's got more..if anyones looking. His price is close enough.
The one thing I want to advice them, is answer the phone. Or at least have voice mail, messenging would be nice.
I got my 5 war 1's but no POE Adapters.. same problem busy or no answer!! The weird thing is the shipment came in 2 boxes from 2 different shippers 2 days apart.. I agree that he will likely get the bugs worked out but
hopefully I will get another package with the POE's or at least a email or something telling me where they are :(
Reed
rafamous
04-03-2007, 10:45 AM
I finally got a response saying the boards have been shipped.
Yeah I'm sure their doing their best. Probably busy as heck like the rest of us.
pti-andy
04-04-2007, 09:50 AM
I have also had issues with buywispgear.com. I purchased several WAR-1's with radios and they did not send the radio cards. I have sent multiple emails over the past week with no reply. I think they have dissapeard. At least there is no customer service to speak of and no way to contact them.
Andy
PTI Wireless
I will get Lonnie to touch base with buywispgear, and see what's up. I'm sure they are just overwhelmed at the moment, but we will check into it.
Stratolinks
04-04-2007, 09:08 PM
BuyWispGear sent me an email last Thursday saying my stuff was on the way (almost a week after ordering it from items supposedly in stock), except for the WLM54AG-23 which should be in that day or the next and they would send it along to arrive Monday or Tuesday. On Tuesday I got an email saying that my order status has changed to complete. I still don't know what is going on as my emails have not been answered and I do not yet have the product and they were paid in advance. I will think long and hard before ordering from them again.
kbldawg
04-04-2007, 10:56 PM
Looks like this may have something to do with their slow response to some of you guys - I'm sure this has made them short-handed. It's posted on their website. http://www.buywispgear.com
Good luck, Gary!
Notice: Last weekend, Gary fell down the stairs and broke his neck. He is in traction Saskatoon Hospital and due to have
an operation this week to try to stabilize his spine. We are hoping for the best and appreciate your patience during this time.
Steve
04-08-2007, 07:57 PM
Glad I came across this posting. I was just typing up a really hot email and decided to look around if others were having problems with BuyWispGear.
I did receive the Rootennas, Power Supplies and Whips (after a month) but no War1's, Radios or POE's. I'll give them a few more days and see what happens.
Well I have decided to give up on buywispgear.com and will probably end up writing off that order. (Way over my 30 days with paypal)
Where is a good place to order WAR4's, POE's and cm9's (maybe wlm54ag's) from? I would rather use the cm9's as I understand that is the recomended card, but would use the wlm54ag's in pinch.
I would not give up on BWG right away, as it seems as though they are going through some tough times (work injury related it seem), and may take a little bit to catch up, and get back on track.
In the short term, CueLink is a good place, and should have everything you need. You can of course contact the resellers directly to see what they have available.
I have received all of my basic order. I think it would be best to remind everyone that going after Paypal to get money back or something resolved faster would be a very very bad way to go. They love to lock money in there for 6 months. You might get something back if you are lucky. It just creates a bigger mess. But i think when stuff is in stock, they will ship it and refund when time frees up etc. Seems like they got the majority of orders cleared up.
nelson05
04-10-2007, 01:04 PM
I'll second Tony's recommendation.
We just received the last part of our entire order of 25 WAR1s, 1 WAR4, 25 Power Adapters, 25 WLM54G, and 15 WLM54AG23 minus a JTAG and 25 POE Injectors which I understand are backordered.
While we placed the order a little more than a month ago and were frustrated initially in not receiving an update on the order status after several inquiries, I think they are getting close to caught up and have been very good at keeping us appraised the last couple of weeks.
Also, from reading earlier posts I think that some of the delays weren't entirely their fault (Valemount was a bit late in completing the programming of the WAR1s and had to ration the first shipments across several of the resellers) and while I would have appreciated an update sooner, I understand things come up. As Tony noted, it looks like they have been going through a tough time with an injury to one of their staff members. Hopefully all will be well soon.
Steve
04-10-2007, 01:27 PM
I received the rest of my order yesterday. Frustrating for a while but its all here now.
I got a very nice email from them today in response to my carefully selected verbage asking where my stuff was.
They said my oreder shipped today and everything is peachy.
Thanks for the advice, patience and endurence was all it took.
luke541
04-10-2007, 06:24 PM
I will say that Cue-Link is doing awsome! I have made a few orders and they arrive in 2 days each time.
They have my future business for sure!
gunther_01
04-10-2007, 07:32 PM
I have had a great trial run with Triple-Play. My problem was real and they took care of it extreamly well and in record time. First class in my book.
lonnie
04-10-2007, 08:01 PM
I will step in here and say that all of the Resellers have been chosen by myself, based on my knowledge of them and their "character". I would NOT expect any of them to deceive anybody, as it is just not in the character of the guys. Some of them had trouble and misfortune, which can happen. Can we go back to the archives and see all of the charges that were levelled at us when we were late with V3? If there was any truth to the charges we would not be around now. People tend to expect the worst when there is a delay, and sometimes the worst does happen, but I will point out that we have had delays in the past that were not part of some scam that was being run.
I do accept a lot of the blame for not having enough stock, BUT, I defy anyone to dump all of their eggs in a new basket. Sure this product was demanded by the users and sure we thought it would get accepted, but to think that and know it are two different things.
There is also the aspect of ordering from a manufacturer in volume. It is easy to get a few hundred for evaluation but none of them have a few thousand just sitting in the warehouse. Translation: The eval orders were easy to get but the stocking orders required 4 to 8 weeks lead time, which meant that we were out of stock as the demand skyrocketed.
I can assure you, we now have a lot of eggs in the WAR1 basket and the out of stock situation has been dealt with. Right now we have good stock of units that come with the WLM-54G cards and the Resellers will be getting them shortly. In May I will have units with WLM-54G, WLM-54AG, and WLM-54AG23 pre-installed. We will also have some units with no radios so thta you can isntall your own radios.
So, we are in a period of intense growth, and I do ask for patience as we work out the kinks and get you the goods you want. My Resellers are in the same position, so although you might have delays, I am quite certain you WILL get your products. And next time will be much quicker and easier.
kbldawg
04-10-2007, 08:47 PM
I have looked at ordering from them several times, but to be honest, their website is confusing and, generaly speaking, has been very difficult to use.
Some may think that is a small issue, but for me, I like to see what I am ordering and it should be easy. Heck, I couldn't even find a WARTENNA KIT any where on their site.
Maybe it's just me.
I have had a great trial run with Triple-Play. My problem was real and they took care of it extreamly well and in record time. First class in my book.
rafamous
04-11-2007, 08:30 AM
I received all of my order. All is good.
Even with a broken neck the guy still hobbles out to the mail box and gets my stuff to me. A+++++ all the way!!!
I'm believing for a complete miraculous healing for them.
I am also very glad to hear the War1 is a super success.
Go Star......!!!
gunther_01
04-11-2007, 08:22 PM
I have looked at ordering from them several times, but to be honest, their website is confusing and, generaly speaking, has been very difficult to use.
Some may think that is a small issue, but for me, I like to see what I am ordering and it should be easy. Heck, I couldn't even find a WARTENNA KIT any where on their site.
Maybe it's just me.
I am sure the web site will get better but for my money I don't really need to have some fancy web page either. As long as it ships I am good. Yes, OS commerce is a fine program and does well for everything. It would be nice to have it better. I just don't care when I need something. The phone works and people answered. Sometimes pretty and easy don't always work right and you need to go back to the 'ol standards.
gregg
04-15-2007, 05:43 PM
Hey guys, while my primary market is fixed on selling a finished mobile mesh product to state government and local metro municipalities our company also supports a backbone ISP and a few local WISPs with the VNC products and we are keeping stock in the U.S. It hasn't been my intention to compete as a high volume reseller but I do have stock in the U.S. so if you get in a pinch and need something last miniute or overnight or everyone else is out, don't hesitate to email or call I'll help out where I can. Contact information in profile.
Thanks,
Greg W.
lojasyst
05-25-2007, 11:00 PM
I am also having an issue with buywispgear.com. I have ordered 2 war4's complete with 4 cm9's. They processed my $1000.00 order a month ago, I go onto their site, and it says waiting on cm9's per valmount networks (backordered). I have tired to call, its either busy or no answer. Getting frustrated.
I ordered in buywispgear.com five WAR4s at feb-02-2007, as you know the did not had them in stock at that time.
Until march month I saw "transit status" in the order history , then
some days ago the order history changed, but NEVER I GOT A TRACKING
NUMBER NEITHER THE BOARDS.
Also I sent some emails asking for information but no response. I understand that some person of the management staff had an accident but I need some feedback from them.
Do you know how to get a response?
Thanks
lonnie
05-26-2007, 09:27 AM
They are working hard to catch everything up and we recently sent them an order of WAR1 boards. I do hope they will provide a tracking number when an order is shipped, so perhaps Todd will respond directly to you. Does he know you by your Forums username?
I ordered in buywispgear.com five WAR4s at feb-02-2007, as you know the did not had them in stock at that time.
Until march month I saw "transit status" in the order history , then
some days ago the order history changed, but NEVER I GOT A TRACKING
NUMBER NEITHER THE BOARDS.
Also I sent some emails asking for information but no response. I understand that some person of the management staff had an accident but I need some feedback from them.
Do you know how to get a response?
Thanks
I wrote them an email from their site with some carefully selected verbiage, and they finally responded. They were very helpful, and shipped the product out. It took a couple of separate shipments because of weight concerns, but all is good now.
gaf@bluerivernet.com
05-26-2007, 10:18 PM
Give up on Microcom...They are smoking dope...Recommend you deal with CUE in Canada...They are real and perform with no BS...
GAF
AZCI.net, LLC
lonnie
05-26-2007, 11:02 PM
Microcom is a Distributor, meaning they are for Resellers and not end users.
If you are an end user you cannot talk with a Distributor. That is what Resellers are for. They talk with the Distributor.
lojasyst
05-28-2007, 05:10 PM
They are working hard to catch everything up and we recently sent them an order of WAR1 boards. I do hope they will provide a tracking number when an order is shipped, so perhaps Todd will respond directly to you. Does he know you by your Forums username?
They have not responded yet, I think they know my username because I sent them with the emails asking for information, anyway if someone of buywispgear is checking this forum my username is lojasys @ gmail . com.
lonnie
05-29-2007, 08:38 AM
You can't assume people know your username and can conenct it to a real name.
Please provide me, via PM, your full name and address. Also, any order info would be helpful.
They have not responded yet, I think they know my username because I sent them with the emails asking for information, anyway if someone of buywispgear is checking this forum my username is lojasys @ gmail . com.
lojasyst
08-22-2007, 06:16 PM
I ordered in buywispgear.com five WAR4s at feb-02-2007, as you know the did not had them in stock at that time.
Until march month I saw "transit status" in the order history , then
some days ago the order history changed, but NEVER I GOT A TRACKING
NUMBER NEITHER THE BOARDS.
Also I sent some emails asking for information but no response. I understand that some person of the management staff had an accident but I need some feedback from them.
Do you know how to get a response?
Thanks
I am more disappointed with customer service of buywispgear.
After posting in this forum that my package never arrived they sent me some "generic" information about the package that supposedly they sent to me, without way to get the name of the recipient and any address. Incredibly they claimed that the information like the person who received the package and the address was not available yet.
So inquiring in a canada postal service subsidiary I could get the recipient name but they told me that only the sender can get more information. So I concluded that they gave me information about another package sent to another person.
Can anybody give any advice to get back my money o my equipment?
the last two emails form they were just autoresponders.
Thanks
gaf@bluerivernet.com
08-22-2007, 09:03 PM
Buywispgear shouldn't be in business. But, as bad as they are, that's how good is CUE and Ken Karol.....Deal with them and tell him I sent you.
GA Friedman
lojasyst
08-23-2007, 02:04 PM
Thanks for the reference but I need to know how to get back my money or my equipment
Any ideas?
lonnie
08-23-2007, 02:47 PM
Thanks for the reference but I need to know how to get back my money or my equipment
Any ideas?
I have communicated with buywispgear and they say they shipped the goods and that the package is marked by Canada Post as delivered.
If Canada Post says it was delivered then they will not even accept an Insurance claim. It certainly is not the fault of buywispgear.
For future reference, I think you are finding out precisely why we NEVER use the cheapest shipping methods and ALWAYS use FedEx with proper Customs declarations and decent Insurance values. Sure it costs more money BUT you do not have the issues of lost goods and no recourse.
Do you have any private business insurance that can cover the shipment? We add that to our normal policy and it is cheap for the peace of mind.
lojasyst
08-24-2007, 11:06 AM
Lonnie
Thanks for trying to helping me.
They told me that there was no data about my package but It is very weird that I was able to get more information asking from my country than they, this make me conclude that there was no intention to solve my problem.
So, I ask here because they no longer respond to my emails, that buywispgear send me a scanned copy of the receipt of may package so I can confirm if was sent to my address and I will try by myself to inquire.
This way I never will ask again to buywispgear about this issue.
BTW: I bought a lot of stuff, even far away countries like Greek and Hong Kong, but when having a shipping problem all worked together to solve.