You are out of our service area

[georgew]

I frequently get "You are out of our service area" pages in the status page popup.

At first I thought it was hiccups in power or something, but just now I got one while I was looking at it... so I know it wasn't power.

So I am assuming it is a software thing... Since I haven't seen it mentioned, I thought I should mention.

I also got a runtime error about the time I should have been redirected to the requested page, right after hotspot login.

My laptop was in a virus scan during these events,so it was cpu starved and responding slowly. Obviously a mitigating factor in the bugs I saw. However since I was seeing one of them intermittantly already I can't completely blame my virus scan for the bugs.

My scanner had not scanned since Friday, so the other out of area pages were not caused by a virus scan.

Is this perhaps a feature of the system, send an out of range page if a refresh fails?

I've never been out of range, I've been within 10 feet of the AP every time this happens. Perhaps the message should be more innocuous... Perhaps "Status updates stopped, click here to attempt to restart". With a link that can restart the status page.

I've never been logged off when this happens.

[tony]

The "You are out of our service area" occurs when somebody tries to contact the hotspot webserver from an ethernet port that is not hotspoted, such as the WAN device.

Can you give some more details on the runtime error you encountered?

Thanks!

[K1n6]

Is that all it bases the decision on to give the coverage area error?
I have a prism2.5 card server as a hot spot for a diner, it works great. I have a soekris 4521, one ethernet port goes up to my CPE for delivering bandwidth, one goes to this guys linksys router for his wired office network, I have routes setup for all 3 subnets and a default gateway that goes out through the cpe lan port.
However when I associate with the laptop it lets me log in fine (im using an external freeradius server), but it displays the out of coverage area error after I log in. After which point I am able to browse just fine, but I cant bring up the info page inorder to logout or view status. I am investigating remotely now, but had no more time to stay and figure it out.

[K1n6]

since my ramblings seemed less coherent every time i read them i am going to attempt to further articulate through the user of ascii characters :)

== is an ethernet link

Soekris (lan1)
---------==============CPE and out 2 internet and my radius server
| |(lan2)
---------==============Customer's linksys router
[_](wlan1)
Wireless card

I have a public ip on lan 1 that goes out to my cisco router and on to the internet
I have a 10.0.0.1 on lan2 that goes to the custoemr's linksys and does nat

and when I associate to wlan1 (a prsim card with (that might I say has out done my expectations in terms of coverage area)) and login I am able to log in but get 'out of coverage area' before I log in it does the hotspot thing like it should where it keeps redirecting me to log in.

[lonnie]

Are you listening on wlan1 and lan2 for Hotspot? It sounds like you might be listening on the lan1 interface only.

[K1n6]

i only have wlan1 with hotspot enabled, the other interface does not need to be a hot spot because it is wired directly into his router.

[lonnie]

Is it possible for me to log in to this system and check its config? I cannot think of why you would be getting that error message.

If this is possible send me the IP and password (private mail, please).

[K1n6]

you bet, I'll be playing around with it tommorow and if problems persist I'll email you the info